Cancel & Refund Policy
Welcome to Sado Store. We want to ensure your experience with us is smooth and satisfactory. Please review our Cancel and Refund Policies below:
Order Cancellation
You can cancel your order for a full refund if production has not started. Please contact us within 24 hours of placing your order to request cancellation.
Return Policy
We accept unconditional returns and exchanges within 14 days of receiving the goods.
Exceptions for Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect:
- Contact us within 14 days of receiving the item. Include your order number and a photo of the issue.
- Our team will assess the issue and, if approved, we will offer a replacement or refund at no additional cost.
Eligibility for Return Exceptions
- Custom-made or personalized items are generally non-returnable.
- Items must be in unused, original condition to qualify for an exception.
Refund Policy
- Approved Refunds: If a refund is approved due to a defect or issue, we will process it back to your original payment method.
- Refund Processing Time: Refunds are typically processed within 5-7 business days once approved.
- Shipping Fees: Original shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a product defect or mistake on our part.
Sizing Information
To ensure satisfaction, please refer to our size guide before ordering, as Our items are non-returnable for incorrect sizing.
Contact Us
For any questions or concerns regarding your order, please reach out to our customer support team at support@sado-usa.com. We’re here to help you with any issues you may encounter.